A bank of electric vehicle charging stations at a Meijer parking lot in Roseville on Monday, April 4, 2022.

J.D. Power survey finds EV drivers aren’t happy with public chargers

Electric vehicles are getting better, but commercial charging stations aren’t.

That’s the verdict of a new survey by J.D. Power, overwhelmingly supported by issues I’ve recently encountered trying to charge two impressive new EVs at commercial DC Fast charging stations.

Just this month, I’ve had a charger stop working long before the battery was full, and I’ve been double-billed for a single charge. When was the last time anything like that happened to you at the gas pump?

“What if one of every four times you went to the gas station, the pumps weren’t working?” asked Mark LaNeve, president of Charge Enterprises, which builds and maintains charging stations. “That’s totally unacceptable.”

Data from the J.D. Power 2022 U.S. Electric Vehicle Experience – Public Charging Satisfaction Study. This data is the Overall Customer Satisfaction Index Ranking for the DC Fast Charger.

Unacceptable, but typical, according to the survey, which quizzed 11,554 drivers about charging EVs at public stations — both Level 2 and DC Fast Charger — in the first half of 2022.

“The current state of public charging really isn’t very good,” said Brent Gruber, J.D. Power executive director of global automotive and managing director of electric vehicle experience.

The survey concluded: “The growth of EV sales during the past year has been remarkable but has added stress to an already beleaguered public vehicle charging infrastructure.”

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